Perfect Skin Direct: Terms & Conditions
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Terms, Conditions and Privacy Policy

This website ( is owned and operated and by Perfect Skin Direct Ltd.

Registered address:

Perfect Skin Direct.

20 Mannan Drive
FK10 4SU


Registered in Scotland No SC433479

Terms & Conditions

Ownership of rights

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Dermalogica is the owner or the licensee of Dermalogica trade marks, logos, service marks contained in, or displayed on, this Site. The IP is protected by copyright and other laws and treaties around the world and you are prohibited from using the IP for any purpose including, but not limited to, use as metatags on other pages or sites on the World Wide Web without written permission from Dermalogica or such third party which may own the IP. You may print off one copy, and may download extracts, of any page(s) from the Site for your personal reference and you may draw the attention of others within your organization to material posted on the Site. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any of the IP for any purpose, whether in paper or digital format, except as otherwise explicitly permitted hereunder, provided that you are prohibited from using any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In all cases, Dermalogica’s status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.

You must not use any part of the materials on the Site for commercial purposes without obtaining a license to do so from Dermalogica or their licensors. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at Dermalogica’s option, return or destroy any copies of the materials you have made.


Perfect Skin Direct provides customers and potential customers with access to a live fully qualified skin therapist via an advisory telephone line twenty-four hours per day, seven days a week, fifty-two weeks per year.


All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are unavailable.

Accuracy of content

We take reasonable steps in the preparation and maintenance of this Website to ensure that all prices quoted are correct at time of publishing, and that the descriptions of our products are fair and accurate. However, we do reserve the right to decline any order where there has clearly been a material error, or where there is an inaccuracy or omission in the price and/or description of any of our products and/or services as displayed or advertised on the Website.
All prices displayed include VAT and are exclusive of delivery charges ie. the price displayed is the price you pay, excluding delivery.


Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Maestro and Paypay. Payment will be debited and cleared from your account at the point at which your order is placed. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise products will not be dispatched. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.


Perfect Skin Direct anticipate that you will be delighted with your purchase/s. However, if for any reason you are not completely satisfied, then under Dermalogica's 100% Satisfaction Guarantee, we are happy to accept the return of that product and provide either a full refund or exchange.  This applies even if the product has been opened, used or damaged.
Should you find you have ordered an incorrect product or have changed your mind, we offer a full refund excluding postage and packing.  Postage incurred will only be refunded should the product be issued incorrectly or it is faulty.

Refunds will be processed on receipt of product and confirmation by Perfect Skin Direct.  Please advise Perfect Skin Direct immediately that you are returning a product.  As all postage cost and risk lie with you, we recommend insuring the return parcel against loss or damage. We cannot accept any responsibility for lost items.  You have up to 28 days to return a product following delivery.


All products are mailed to you within 24 hours Monday to Friday of placing your order. We use Royal Mail to mail all our parcels. The services utilized are Royal Mail First Class Post, First Class Recorded Delivery and Royal Mail Special Delivery. When your order is dispatched we will email you to inform you of which method has been used to mail your parcel. Please note that Royal Mail has a policy that First Class Post can take up to 15 days to deliver, although most are delivered within 2 days. We are unable to submit a claim to Royal Mail for parcels that have gone astray until 15 working days have expired.


You have a legal right to cancel your order within 14 working days starting with the day after you received your product(s).  We will provide a full refund in accordance with our Returns policy.

Please inform us in writing at Perfect Skin Direct, 20 Mannan Drive, Clackmannan, FK10 4SU or by email

Privacy policy

At Perfect Skin Direct we value our customers and respect your privacy. Any information that you give us is held with the utmost security, (we do not store debit or credit card details). Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.
Use of Cookies & EU Cookie Compliance

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

_utma tracks the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

_utmb and _utmc track how long a particular visit takes.

_utmz tracks which site or search engine the visitor came from, the link clicked or keyword used, and the visitor's geographic location.

These four cookies are placed by Google Analytics. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, and confirming that you are happy to accept cookies you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Read more about Google Analytics or download the Google Analytics Opt-out Browser Add-on


You agree to receive emails from us about special offers, new products and information from Perfect Skin Direct when you place an order with us. You have the right to unsubscribe your e-mail address from our mailing list.
These terms & conditions do not affect your statutory legal rights.

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Due to exceptional circumstances, no orders will be posted from Friday 20th Sept to Saturday 5th October 2019, all orders placed during this period will be processed after the 5th October 2019.

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